Refunds & Returns
Sexyballs.com.au will offer a full refund, less postage costs, within 18 days – no questions asked! If you wish to exchange the goods ordered for any reason what so ever, you can do so within 30 days of receipt. Please note that we cannot refund or exchange unwanted items if the product has been used or the original packaging has been broken.
Faulty or incorrect goods
Faulty or incorrect goods should be reported to Sexyballs.com.au Customer Service Department ASAP. However, we do give you 30 days to inform us for a full refund or exchange. Sexyballs.com.au offers a 90 days replacement policy on all faulty products. Please give a full description of the fault and return the item in its original box for a full refund or replacement. Please clean items before returning. All returned products will be tested and returned to you at your expense if they are found to be working.
You have the right to cancel your order within 7 days for a refund. However, if your parcel has already been dispatched you will be charged for the cost of shipping and a refund will not be made until the parcel has returned back to us. Please remember that we work on a same day dispatch system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made.
Lingerie and sexy clothing
If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then you shouldn’t worry. We are happy to refund or exchange items but you must follow some rules. You will need to make sure all labels are still attached. We cannot accept items back if they have been removed unless they are faulty. Do try items on but please leave your underwear on! If we feel that non-faulty items have been worn or soiled we will not issue a refund but return the goods to you at your expense.
A refund cannot be issued until Sexyballs.com.au receives the goods in question. The Australian Consumer Protection (Distance Selling) Regulations require us to say that your money will be returned within 30 days of cancellation. At Sexyballs.com.au we aim to refund you within 15 days.
How to return an item
If you are returning an unwanted item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return. Please also state whether you would like an exchange or refund. We recommend that you send goods by recorded delivery as we cannot be held responsible for any loss of parcel on the way back to us. Postage costs of unwanted goods are down to the customer. Please send back to:
If you are returning a faulty item please contact our Customer Services Department on firstname.lastname@example.org. This returns policy does not affect your statutory rights